State Farm® Insurance Agent Kathy Song
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lj lee
March 28, 2025
1
out of
5
rating by Lj lee
"I had a great experience with most of the employees—they are professional and communicate well. However, my experience with Tim was completely different. I had an auto policy with this company for over four years before Tim joined. Unfortunately, he was unprofessional and rude during our interaction. I was already working with another representative regarding an issue with underwriting, which I had attempted to resolve twice last year by submitting all the required documents. Tim was unfamiliar with my case history, yet he refused to transfer me to someone else who could assist me. When I tried to explain the situation, he kept repeating the same incorrect explanation, raising his voice at me, and showing a lack of knowledge about the matter. His behavior was not only unhelpful but also unprofessional. If you’re dealing with this company, I’d advise avoiding him to save yourself the frustration."
We responded:
"Thank you for your feedback. We would like the opportunity to address your concerns regarding our insurance services and want to know how we can improve. Please reach out to us directly, we value your input. "
Erika Pena
October 17, 2024
5
out of
5
rating by Erika Pena
"Kathy & her team have been the most amazing insurance company we have ever worked with. Best pricing for commercial insurance. Great communication someone from her team always respond to my questions."
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that we have provided you with exceptional service and competitive pricing for your commercial insurance. Great communication is a top priority for us, and it's fantastic to know that your questions are always addressed promptly. We appreciate your trust in us and look forward to continuing to serve you!"
Lisa Molina
August 18, 2024
5
out of
5
rating by Lisa Molina
"I am impressed with Kathy Song's office and with everyone who works in this office. Everytime I call in to inquire information about my policy, I have an actual person answer their phone. The customer service that is provided is above and beyond anything that I have ever experienced with an insurance agency. Last month when my policy was up for renewal, I was a little concerned that my policy was going to increase $40 per month, so I called into Kathy's office to see if I could qualify for any programs to lower my monthly bill. To my great relief, not only did Joseph, who works with Kathy, find a way for my policy to not increase anything per month, but found a way to lower my monthly rate over $50 per month! So they saved my monthly budget almost $100 per month, which is pretty much impossible to do in this economy where every dollar I make per month is stretched as far as possible. I am so happy with this office and State Farm and I cannot see ever needing to find any other insurance agency for any of my insurance needs. Thank you State Farm!"
We responded:
"Hi Lisa, Thank you so much for taking the time to share your wonderful experience with our office. We are thrilled to hear that our team has consistently provided you with exceptional customer service and that we were able to assist you in finding a more affordable policy. It’s fantastic to know that Joseph was able to not only prevent an increase in your policy but also reduce your monthly rate by over $50. We understand how important it is to manage your budget, especially in today's economy, and we're delighted that we could help ease some of that financial pressure for you. Thank you once again for your heartfelt review and for being a valued member of the State Farm family!"
Geegee 818
June 18, 2024
5
out of
5
rating by Geegee 818
"Joseph was in all amazing has amazing customer service and is very helpful agent."
We responded:
"Thank you for taking the time to recognize Joseph. We're grateful for your partnership. "
Ruben Gomez
January 24, 2024
5
out of
5
rating by Ruben Gomez
"They were very helpful and to the point; very happy with they’re service."
We responded:
"Thank you, Ruben. We pride ourselves in service and we're happy to have exceeded your expectations. "
Mathew Aponte
January 16, 2024
5
out of
5
rating by Mathew Aponte
"Angeline did a great job at helping me find the best value for my bundled auto insurance package. She took the time to get to know my current situation, and walked me through the process from beginning to end seamlessly. I highly recommend reaching out to her today!!"
We responded:
"Thank you for your kind words! We love Angie and take great pride in our work."
James Saha
October 26, 2023
5
out of
5
rating by James Saha
"Ten year with this firm! Personalized custumer service to the.maximum. I meet the team on line in 2013. My car had 4 miles registered on the odometer. Now 148000 miles later... They are the very best!!!!!"
We responded:
"We <3 hearing from you! Appreciate your loyalty and being part of our Kathy Song State Farm family. Cheers to many more years together!"
LETA HOUSE
August 30, 2023
5
out of
5
rating by LETA HOUSE
"They are very helpful and go the extra mile to assist. I needed additional time and they stated connected to ensure I didn't lose coverage. Professional and Kind. Thank you Leta House"
We responded:
"Leta, thank you so much for your feedback. We take pride in connecting with our customers and building relationships so we're glad you're part of our agency. "
Mark McClure
July 17, 2023
2
out of
5
rating by Mark McClure
"Expensive insurance policies"
We responded:
"Hi Mark, we're very sorry to hear that our pricing doesn't meet your budgeting needs. Our rates do change so we are always open to re-quoting your insurance needs. Unfortunately, our agency doesn't set the rates but it is determined by the Department of Insurance. If you are unhappy, please share your voice with them directly. Thank you. "
Hong Ma
April 17, 2023
5
out of
5
rating by Hong Ma
"I have been working with kathy for many years now. Kathy is always timely and responsive and provide the best quote as possible. I do recommend Kathy to my friends as insurance agent and you will not regret."
We responded:
"Thank you for your review! We love being able to help you with your insurance needs and being competitive with price. "
John Park
April 11, 2023
5
out of
5
rating by John Park
"Kathy Song's State Farm team has been extremely professional and caring! They respond quickly and I've always been satisfied to be in their hands. Highly recommended for anyone looking for an auto insurance policy!"
We responded:
"Hi John! Thank you for allowing us to provide auto insurance and help protect you in case of an accident. We value you as our customer. "
Steve Poloni
March 23, 2023
5
out of
5
rating by Steve Poloni
"Great customer service and best coverage/rate I could find."
We responded:
"Thanks, Steve! Welcome to our State Farm agency. Please contact our office with any questions or needs. "
